The JaNae (Luxury Hair)
Order your ready-made wig today. The JaNae is our signature deep wave hair wig made out of 100% virgin Brazilian luxury hair. This wig is glueless, washed and styled, features our custom elastic band to hold the wig in place on your head, and ready to wear right out of the package. This wig is made with two (2) twenty-two inch bundles, one (1) twenty-four inch bundle, and one (1) eighteen inch lace closure.
RETURN & REFUND POLICY
- We want you to be happy with your purchase. Upon receipt of your items, please inspect your order IMMEDIATELY! If you believe you have received the wrong item or a damaged item, you must contact us within three days at Info@JackiesCollection.com or call us at (470) 616-0237, Monday - Friday, 9 am to 5 pm est.
- If an item is damaged, we request that you submit photo images of the damaged or defective product.
- Exceptions can NOT be made if you've had the item(s) in your possession for a longer period, if the items have been washed or if they have been worn.
- Returns are processed within 3-4 business days after received
- Returned items must remain un-washed, un-worn, and the tags must still be attached. Item CANNOT be returned smelling like smoke, mildew, perfume, or anything other than what it smelled like when leaving our store. Please be respectful of our business when you consider returning any item. Remember, these returned items must be inspected, cleaned, steamed, and re-shipped to another customer.
- Items sent back with obvious use, deodorant, make-up stains, pet hair, smoke, perfume or similar products will not be accepted.
- Gift Card, Flash Sale & Clearance Sale items are Final Sale and cannot be returned or exchanged.
- Include your original receipt, and circle the names of the items you wish to return. If you do not have the original receipt, please include a hand-written note with the name of the item and/or the SKU #, as well as your name and email address.
- Refunds are issued to the original payment method or in the form of online store credit.
- Shipping costs are non-refundable.
- Once an order has shipped, Jackie's Collection is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
- If the carrier is unable to assist with finding the package, please contact us at Info@JackiesCollection.com with the case number provided from the carrier and we can assist you further.
- Orders usually ship within 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.
- Orders shipped within the United States are shipped via USPS, FedEx and UPS.
- Orders are typically shipped within 3 business days, and standard Domestic Priority Shipping orders typically arrive within 5 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
- If you have entered an incorrect shipping address, please call us as soon as possible at (470) 616-0237 or Info@JackiesCollection.com so that we can correct your address before your order has been shipped.